The Federal Bureau of Investigation (FBI) has issued a warning regarding a surge in phishing scams targeting E-ZPass users. These scams involve fraudulent text messages, known as “smishing,” that falsely claim recipients have unpaid tolls and prompt them to provide sensitive personal information.

In this scam, individuals receive text messages purporting to be from E-ZPass or other toll agencies, stating that they have outstanding toll balances. These messages often include urgent language, threatening fines or suspension of driving privileges if immediate action isn’t taken. Recipients are directed to click on a link to settle the purported debt. However, these links lead to fraudulent websites designed to harvest personal and financial information.

Recognizing the Scam

Key indicators of these fraudulent messages include:

Unexpected Communication: Receiving unsolicited texts about unpaid tolls, especially if you don’t use E-ZPass

Urgent Language: Messages that create a sense of panic or urgency, such as threats of fines or license suspension.

Suspicious Links: Links that don’t match official E-ZPass websites or contain misspellings and unusual characters.​

Protective Measures

To safeguard against these scams:

  1. Do Not Engage: Avoid clicking on links or responding to unsolicited messages claiming to be from toll agencies.​
  2. Verify Through Official Channels: If you receive such a message, contact E-ZPass directly using information from their official website to confirm any account issues.​
  3. Report the Scam: Forward suspicious messages to your mobile carrier by sending them to 7726 (SPAM). Additionally, report the incident to the FBI’s Internet Crime Complaint Center at ic3.gov. ​
  4. Monitor Financial Accounts: Regularly review bank and credit card statements for unauthorized transactions.​

Staying vigilant and informed is crucial in protecting yourself from phishing scams. Always approach unsolicited communications with caution and verify any claims through official channels before taking action.​

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